Hi, account.serato.com should show you all your devices and let you deactivate your old machine so you can activate your new one.

I don't have the computer that is registered and followed the instructions to e-mail support for it to be removed, so I could install Serato Sample on my new computer.

I have e-mailed multiple times and still no reply. Any suggestions?

Thanks much!

Terry aka Taprecords

Hey Dutch9098,

I can see Holly replied to you yesterday, freeing up your existing Sample license activations - you should be ready to activate a further two computers from now on.

Taprecords,

I looked up the email address tied to your Serato.com account and cannot find any Support requests to reset your Sample activations, but in order to get you up and running, I have gone ahead and actioned this on your behalf. Please try activating Serato Sample on your new computer.

Thanks for your patience, and sorry for the inconvenience.

Thanks so much, Luke B! I appreciate it!

Thank You

Ive got the same problem I'm trying to deactivate my serato sample to another machine ,i haven't got an response yet serato pls help.

Hi HiPlay,

I've looked into your request and it appears Madison replied to, and actioned your request yesterday.

Cheers

It worked
Thank you so much guys ,
I really appreciate it.<3

Im having the same problem. One computer I know longer have and the other one wonèt deactivate, Can you deactivate both mine, I sent a request for help as well.

Very frustatiing. If you can help me be great

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same problem, please help :(

Hi Himzofaca, You'll need to use the "Open Help Request" button you should see to the bottom right here. cheers

Hi there,

I can see Dylan from Support has actioned your request.

All the best, and sorry for the wait!

Hi, I have a similar problem. In May I replaced my old MacBook Pro with a new MacBook Air. I would like to use Serato Sample on my new computer, but I need to release the license from the old MacBook Pro that I no longer use. I wrote to Request Support back in May, but still no answer. Please help. Thank you.

Hi Tomas,

Sorry about that. I couldn't see any tickets from the email address tied to your account (perhaps you used a different one to submit the actual ticket?)

Either way, I have deactivated both machines from your Serato Sample license. You should be set up now to activate Serato Sample on your new machine.

Cheers

thank you very much, everything is working properly now.

Why is this NOT working the way that Serato has shown in the deactivation tutorial though? This is maddening...

Hopefully my request of deactivating one of my computers will be done today but I sending this msg here also if it's not :-)... This is the ticket #976536

Maybe someone here also can tell what the button on the left side of the velocity button do at the top?

Hey there,

I can see Dillon got back to you on your ticket. Sorry for the wait!

In regards to the buttons, you can find an overview (of 2.0) here: support.serato.com

Hey there,

Sorry you're having trouble. 2.0 brings the ability to remotely deactivate Sample, but with 1.4.1 or earlier, users must still deactivate in the plug-in by logging out, or contact Support to have their computers remotely deactivated.

The caveat to this, is if you had reached your maximum activations on 1.4.1, and moved to 2.0 (the license activations are version specific).

Here are the latest steps for activation in 2.0 or higher: support.serato.com

And here you can find remote deactivation steps, if using 2.0 or higher: support.serato.com

Thanks 👍

Please help me with this same issue. I cannot use Serato Sample at all right now until the old macs I used years ago are deactivated. I have no access to those old dead macs.

Thank you

Hi Rastan,

Please use the "Open Help Request" button and someone from support should be able to help you.

cheers,
John

Thanks, I've done the request already. I'll just wait to hear back.

By the way Rastan just to be sure, did you try the steps here support.serato.com and they didn't work? I'm guessing you fall into one of the two categories mentioned above " but with 1.4.1 or earlier, users must still deactivate in the plug-in by logging out, or contact Support to have their computers remotely deactivated. The caveat to this, is if you had reached your maximum activations on 1.4.1, and moved to 2.0 (the license activations are version specific)."

John,

I was using an old version of Seato Sample. Not sure which number but I had not used it since 2020 if that is any help. Support has reached out, but it's still now showing they are deactivated yet. I wrote the support team back to ask for help again.

Thanks

Hey Rastan,

Sorry for the wait.

Existing activations on your Sample license have been cleared - I have alerted Ray who is assigned to your ticket of this as well.

I'd strongly recommend you download the latest version, if you hadn't already:
serato.com

The activation steps below show the process with Serato Sample 2.0: support.serato.com

But as John has suggested, if using Sample 2.0 or higher, activations can also be remotely activated as needed, using steps from: support.serato.com

request to have my previous activations deactivated. I dont have either of the machines and they both have v1 on them so i cant deactivate from current machine using 2.0

Hey,

I've actioned this for you. You should be ready to activate now with 2.0.

I'll let our AR team know too.

Cheers

amazing, thx so much!

Hello,

Could I also get my Serato Sample deactivated from my old laptop computer device so I may proceed to activate on my new laptop computer device?

Hey there,

I can see Holly on our Support team has actioned this for you.

In future, for Sample 2.0 activations, you can remotely deactivate these on the 'Manage Devices' page via my.serato.com, or by clicking the link below:
my.serato.com

Cheers

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