Hi Kane-O,

That certainly shouldn't happen. Can you use the "Open Help Request" button you should see to bottom right of this page and support team should be able to resolve this for you?

cheers, John

Same issue...I logged out of serato sample on my original computer and it won't let me activate it on my new computer.

Hi, Are you aware you need to deactivate your old one? I hope this page is up to date - it should be. If it doesn't resolve your issue you might need to open a help request:
support.serato.com

Yes I logged out of the old active serato sample as instructed and also deactivated my old computer. It still shows sample activated in my account that was deactivated

OK sorry about that you'll definately need to open a help request as that obviously shouldn't happen.

Sorry for the late reply. I did sent an inquiry to the help request yesterday. Still awaiting to hear back. Thanks

Hi there,

I can't see any Support tickets lodged from the email address on your Serato.com account, so I've gone ahead and deactivated both machines from the Serato Sample license I can see on the account.

Please feel free to go ahead and activate the new version or your new machine when you're ready.
You can find activation instructions here: support.serato.com

Thanks for addressing the issue on the activation. I used it a bit today.