Serato DJ Pro General Discussion

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 Serato DJ Pro General Discussion
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Talk about Serato DJ Pro, expansion packs and supported hardware

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oollong 1:11 PM - 2 February, 2025
Hello everyone,

I just received my FLX10, and when trying to record, the sound is very low, filtered, and almost inaudible… I’ve attached a sample so you can hear it for yourself:

wetransfer.com

I was using a DDJ-SZ before this, and I never had this issue. However, I tested the FLX10 last night on a DJM-9A + CDJ-3000 setup, and the result was the same, so I assume it’s not a hardware issue.

I also tried changing the USB-C cable, but it didn’t improve the situation.

I’m using a MacBook Pro M2 Pro, macOS Sonoma 14.7.3, and Serato DJ Pro 3.2.4.

Has anyone experienced this issue before? Any tips on how to fix it?

Thanks in advance, and have a great Sunday!
DjSyndic8 10:37 PM - 2 February, 2025
have you tried this? support.serato.com
oollong 12:03 AM - 3 February, 2025
Yes, it’s already done, thanks anyway for your response.
DjSyndic8 11:56 AM - 3 February, 2025
You can open up a help request here>>support.serato.com
oollong 12:23 PM - 3 February, 2025
I've already done so, thank you, I'm waiting for their reply.
DjSyndic8 12:27 PM - 3 February, 2025
awsome:)
SpinThis! 8:44 PM - 3 February, 2025
Inside Serato, make sure "use laptop speakers" is unchecked under the Audio tab as that can cause problems.

Also - make sure your controller or mixer isn't set to be Mac OS's current input and/or sound output or you can potentially get a weird feedback loop.

You can do this inside Applications -> Audio Midi Setup.

(If the Audio Devices window isn't already showing, it should be as it's the default, choose Window -> Show Audio Devices.)

On the left, you'll see your inputs and outputs. Right click (or control click / two finger tap) on your Mac's built-in Microphone then select "Use this device for sound input." Same thing with output, choose your laptop's built-in speakers for sound output.

That should reset everything on the software side.
oollong 1:56 PM - 4 February, 2025
Thank you for your response. I have carried out all the steps, but the result remains the same… I’m starting to lose hope…
SpinThis! 2:11 PM - 4 February, 2025
Might be worth updating the firmware if you haven’t tried already: support.pioneerdj.com
oollong 4:03 PM - 4 February, 2025
I had already done it, but I tried again a second time without success. Thanks anyway.

I’m hesitating to update to macOS Sequoia; maybe it will fix the issue. 🤷‍♂️